Terms and Conditions for Using the AMAE Lounge Rooms

  1. These terms and conditions (hereinafter the «Terms and Conditions») are binding and
    obligatory. They apply to the use of the services (hereinafter the «Services») offered or
    made available to users by AMAE Lounge.
  1. The VIP Lounge has a stay limit of 3 hours within its operational hours.
  2. To enter the VIP Lounge, you must present the following travel documentation: boarding
    pass with a valid flight for the day of the visit, personal identification (ID card or passport),
    and the corresponding reservation.
  3. Access to the VIP Lounge may be denied if you wear «inappropriate» or «offensive»
    clothing in the opinion of the VIP Lounge supervisor.
  4. Access may also be denied if the VIP Lounge reaches the maximum capacity allowed for
    safety and health reasons.
  5. The VIP Lounge is exclusively for passengers who meet the necessary conditions, with a
    boarding pass for national and international departing flights.
  6. You may not walk around the lounge with «inappropriate» or «offensive» clothing, such as
    being without shoes or without a shirt.
  7. You may not use electronic devices in a way that is annoying to other customers.
  8. You may not access the VIP Lounge if you are under the influence of alcohol or illegal
    substances. Once inside the VIP Lounge, you may not consume illegal substances or be
    under their influence.
  9. Smoking any kind of cigarettes, pipes, or cigars, including electronic products, chewing
    tobacco, or consuming illegal substances is prohibited.
  10. You may not access the VIP Lounge with a service animal unless you present appropriate
    documentation. If you bring a pet, it must be in a kennel at all times and must not disturb
    other customers. The admission of animals must comply with the relevant health
    department regulations and laws.
  11. You may not take photographs of the VIP Lounge or other users without the prior
    permission of the lounge staff and the individuals you wish to photograph.
  12. You may not commit acts of vandalism or deliberately damage objects, tools, and
    equipment located inside the VIP Lounge. You may not put your feet on chairs or tables or
    use the lounge furniture inappropriately.
  13. The Service is non-transferable, meaning it must be used exclusively by the Client who
    requested the Service individually or together with their companions.
  14. Minors entering the VIP Lounge (in the country where the VIP Lounge is located) must be
    supervised by a parent or legal guardian at all times and cannot access the lounge without
    such supervision. Therefore, you may be asked at any time to present appropriate proof of
    age.
  15. Children under the age of two (2) years will not be considered as passengers with a charge.
  16. Please be considerate and preserve a quiet environment if you are accompanied by young
    children.
  17. Remember to check your boarding pass to present yourself at the gate and time indicated
    by the airline.
  18. The food and beverage service provided by the lounge is for exclusive consumption and
    use within the VIP Lounge and cannot be taken and/or consumed outside of it.
  19. Due to airport security regulations, the entry of checked luggage and/or luggage carts into
    the Lounge is not allowed.
  20. The VIP Lounge is not responsible for lost or stolen items, nor for damages suffered inside
    the lounge. Remember to check your luggage when leaving the lounge.
  21. The decisions made by the VIP Lounge supervisor are considered final. You must follow the
    health and safety instructions of the VIP Lounge staff at all times. AMAE Lounge reserves
    the right to admission, stay, and the requirement to leave the lounges when inappropriate,
    undignified, harmful, abusive, or violent behavior towards other passengers or staff is
    presented.
  22. The eventual nullity of any of the clauses contained in these Terms and Conditions will not
    imply the nullity of the remaining clauses.
  23. Access and use of the Service imply full acceptance of these Terms and Conditions.
  24. In the case of updates to these Terms and Conditions, acceptance will be materialized by
    accessing and using the Service after the entry into force of such updates.